Privacy Policy

1. Who we are

ClearAccess Locksmiths is a local locksmith business based in Southampton, Hampshire. We provide residential and commercial locksmith services across Southampton, Portsmouth and the surrounding areas.

For the purposes of data protection law, ClearAccess Locksmiths is the data controller for personal information collected through this website.

You can contact us at: [email protected] or by calling 07577 953721.

2. What information we collect

When you submit an enquiry through our website contact or booking forms, we may collect:

• Your name
• Your phone number
• Your email address (if provided)
• Details of your enquiry, including the type of lock or service required
• Your address or location (if provided as part of your enquiry)

We do not collect payment card details through this website. Any payments are handled separately and securely.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and arrange appointments
• Confirm pricing and eligibility for specific offers
• Contact you about your booking or service
• Provide the locksmith service you have requested

We will not use your information for unsolicited marketing without your consent.

4. Legal basis for processing

We process your personal information on the basis of your consent (when you submit a form) and our legitimate interest in responding to enquiries and providing the services you have requested.

5. How long we keep your information

We retain enquiry and contact information for as long as is reasonably necessary to respond to your enquiry and provide the requested service, and for a reasonable period afterwards in case of follow-up queries. We do not retain personal information longer than necessary.

6. Sharing your information

We do not sell, rent or share your personal information with third parties for marketing purposes. We may use trusted third-party services to help us manage enquiries (such as our website platform), but these are bound by appropriate data protection obligations.

7. Your rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict how we process your information
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at [email protected].

8. Cookies and website analytics

Our website may use cookies or similar technologies to help it function correctly. If we use analytics tools to understand how visitors use our website, we will only do so in accordance with applicable privacy law and with appropriate consent where required.

9. Complaints

If you have a concern about how we handle your personal information, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.